Frequently Asked Questions
Everything you need to know about shopping with Grundy's Shoes.
How long does shipping take within Australia?
We offer fast shipping across Australia. Metro orders typically arrive within 2-5 business days, while regional areas may take up to 7-10 business days via Australia Post.
What is your return policy for change of mind?
We offer a 30-day return policy for all unworn items in their original packaging. You can opt for a full refund or an exchange, provided the shoes are in 'as new' condition.
Do you offer international shipping?
Currently, Grundy's Shoes ships to Australia and New Zealand. International shipping rates for New Zealand are calculated at the checkout based on weight.
How do I know which size to order?
We stock a variety of European, US, and UK brands. Please refer to our comprehensive Size Guide located on each product page to find the best fit for your measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free buy-now-pay-later options including Afterpay and ZipPay.
Can I return an online order in-store?
Yes, online orders can be returned to any of our physical Grundy's Shoes locations for an exchange or refund, provided you bring your digital tax invoice.